Frequently Asked Questions
A: This is our most common question! The answer lies in our business model:
No Brand Tax: Luxury brands spend millions on marketing, celebrity endorsements, and fancy showrooms. We don't. You pay for the mattress, not the advertising.
Lean Operations: As an owner-operated business with minimal overhead (no expensive retail space, no large sales team), we pass the savings directly to you.
Direct Factory Relationships: We work directly with the same factories that produce for major brands, cutting out multiple middlemen and distributors.
Private Labeling: Our mattresses come from the exact same production lines but without the luxury brand label that adds 200-300% to the price.
The Bottom Line: You're getting identical construction and materials from the same skilled workers and factories. The only difference is which label gets sewn on at the end of the line.
A: Yes, absolutely. We source from U.S. factories that produce mattresses for well-known luxury brands. These factories have multiple production lines and produce for various companies, including both major brands and private labels like ours.
During your appointment, we're happy to show you side-by-side comparisons of materials and construction methods. You'll see that the quality components—premium foams, high-density coils, organic cottons, and cooling gels—are identical to what you'd find in mattresses selling for $3,000+ elsewhere.
A: Unlike big-box stores that keep mattresses compressed in warehouses for months or even years, many of our mattresses are produced when you order them. This matters because:
No Warehouse Dust & Odors: Mattresses that sit in storage can absorb warehouse smells, dust, and moisture.
Optimal Performance: Materials like memory foam and latex perform best when they haven't been compressed long-term.
Cleaner & Healthier: You're getting a mattress that hasn't been a display model or sat in questionable storage conditions.
Made in USA: All our mattresses are manufactured in the United States, supporting local jobs and ensuring quality control.
A: We offer a 10-year warranty on all our premium mattresses. Our warranty covers:
Manufacturing defects in materials or workmanship
Sagging or body impressions exceeding 1.5 inches
Physical flaws in the foam or coil systems
Because we're a local business and not a faceless corporation, warranty claims are handled directly with us—no endless phone trees or runaround. We stand behind the quality of our products and make the warranty process straightforward.
A: Our lean business model allows us to offer exceptional financing terms through our trusted financial partners:
Direct Partnerships: We work with reputable financing companies (like Koalafi, Acima, and Snap Finance) that offer promotional 0% periods.
Low Overhead = Better Terms: Because we don't have the massive expenses of traditional retailers, we can afford to offer better financing options.
True $10 Down: Yes, you can literally start sleeping better tonight with just $10 down. No hidden fees or charges to start.
120 Days Same as Cash: Our most popular option gives you 4 months to pay with 0% interest if paid in full during the promotional period.
Financing Options Include:
0% for 120 days (pay within 4 months, pay no interest, no credit check)
Low monthly payments with longer-term options available
Quick approval process - often instant decisions
No prepayment penalties - pay it off early whenever you want
A: Yes, absolutely. We source from U.S. factories that produce mattresses for well-known luxury brands. These factories have multiple production lines and produce for various companies, including both major brands and private labels like ours.
During your appointment, we're happy to show you side-by-side comparisons of materials and construction methods. You'll see that the quality components—premium foams, high-density coils, organic cottons, and cooling gels—are identical to what you'd find in mattresses selling for $3,000+ elsewhere.
A: There is no catch—just a smarter business model. Here's where the savings come from:
We eliminated: Expensive retail space in high-rent locations, large sales commissions, national advertising campaigns, multiple corporate profit layers, and massive warehouse storage costs and pass the saving to you.
We kept: Premium materials, skilled manufacturing, quality control, personalized service, and strong warranties.
Think of it like buying from a local farmer's market versus a fancy gourmet grocery store. You're getting the same (or better) product without paying for the marble floors and celebrity chef endorsements.
A: Yes, and here's the breakdown:
| Component | Luxury Brand Store | Mattress By Appointment |
|---|---|---|
| Materials & Construction | $800-$1,200 | $800-$1,200 (same) |
| Marketing & Advertising | $600-$800 | $0 (we rely on word-of-mouth) |
| Showroom & Overhead | $400-$600 | $50-$100 (lean operation) |
| Sales Commissions | $300-$500 | $0 (owner-operated) |
| Total Cost to You | $3,000-$4,000 | $850-$1,300 |
The math speaks for itself. You're paying for the mattress, not everything else.
A: Our appointment-only model is actually a major benefit for you:
Undivided Attention: When you visit, you get my complete focus—no competing with other customers, no interruptions.
Personalized Experience: I prepare for your appointment based on your needs (back pain, sleep preferences, budget, etc.).
No Pressure Environment: Without the chaos of a traditional store, we can have a real conversation about what you need.
Efficiency: Most appointments take 30-45 minutes versus the hours people typically spend wandering overwhelmed in big stores.
Privacy: Many customers appreciate not having to test beds in front of strangers.
How it works: Book online or call/text. We'll confirm your time. When you arrive, it's just you/your partner and me—no crowds, no salespeople hovering.
A: Most of our customers take advantage of our financing $10 down 90-120 days interest free so they can set their budget to select their best fit mattress. If that is in interest, please bring the following:
Driver License
Debit Card that has at least $10
Note your Bank Account Number and Bank Routing Number
A: Most appointments take 30-45 minutes, which is significantly less time than people typically spend in traditional mattress stores. Here's why we're more efficient:
Pre-Screened Selection: I curate options based on your needs beforehand—no wasting time on beds that won't work for you.
No "Up-Selling": As the owner, my goal is your long-term satisfaction, not a commission-based sale.
Focused Environment: Without the distraction of a busy store, we stay on track.
Expert Guidance: Years of experience helps quickly identify what will work best for you.
Some customers with very specific needs or who want to compare many options might take 60 minutes. There's never a rush—we take the time you need.
A: Yes! Most customers leave with their mattress the same day. Here are your options:
Take it with you: Most mattresses can be loaded into SUVs, trucks, or minivans. We'll help you secure it.
Same-day delivery: For a small fee, we can arrange delivery the same day (subject to availability).
Next-day delivery: If same-day isn't possible, we typically deliver the next business day.
Compare this to traditional stores where you often wait 2-3 weeks for delivery, or online mattress-in-a-box companies that take 5-10 business days to ship.
Delivery Options:
Free Pickup: Take it home yourself from our Frisco location
Standard Delivery: $79 - delivery and setup in your room of choice
White Glove Service: $129 - delivery, setup, AND removal of your old mattress
A: Yes, we offer old mattress removal as part of our White Glove Delivery service ($129). This includes:
Delivery of your new mattress to the room of your choice
Setup and positioning on your bed frame
Removal of your old mattress and box spring
Eco-friendly disposal (we work with local recycling partners)
If you're taking the mattress home yourself, we can recommend several local disposal services or charities that accept mattress donations (when in good condition).
A: We approach this differently than online mattress companies with "365-night trials." Here's our philosophy:
In-Person Testing: We believe you should thoroughly test a mattress BEFORE buying it, not in your home for months. That's why we encourage extended testing during your appointment.
Expert Guidance: With my experience, I can accurately match you with the right mattress from the start, reducing the need for returns.
No "Try 10 Mattresses" Policy: Unlike some companies that charge restocking fee up to 30%, and cycle through returned mattresses (which then get resold as "new"), we don't believe in that model.
The vast majority of our customers (98%+) are happy with their mattress from day one because of our careful matching process during the appointment.
A: You deal directly with me, the owner—not a call center or faceless corporation. Here's our support process:
Direct Contact: You'll have my cell number and can call/text with any questions or concerns.
Quick Response: I typically respond within hours, not days.
Local Solution: If there's an issue, we handle it locally—no shipping mattresses back across the country.
Warranty Claims: Handled directly with me, making the process straightforward and hassle-free.